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 Frequently Asked Questions (FAQs)

About Westido

Q1. Who is Westido?
Westido is a premium furniture manufacturer and direct-to-consumer brand. We design, craft, and deliver high-quality furniture directly from our factories to your home—cutting out middlemen to offer better value.

Q2. Where are your products manufactured?
All Westido furniture is manufactured in our own state-of-the-art facilities using high-quality raw materials and strict quality checks.

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Products & Customization

Q3. Do you offer customized furniture?
Yes, we offer customization options for select products (fabric, finish, size, etc.). Please contact our support team with your requirements.

Q4. What materials do you use?
We use premium solid wood, engineered wood, high-grade metal, and durable upholstery fabrics. Each product page specifies the material used.

Q5. Are your products eco-friendly?
Yes. We source sustainable wood and eco-friendly materials wherever possible, and our manufacturing process is designed to minimize waste.

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Orders & Payments

Q6. How do I place an order?
Simply select your product, add it to your cart, and proceed to checkout. You can pay securely through multiple payment options including debit/credit cards, net banking, UPI, and wallet payments.

Q7. Do you offer Cash on Delivery (COD)?
Yes, COD is available for select pin codes and order values.

Q8. Can I track my order?
Yes. Once your order is shipped, you’ll receive tracking details via email/SMS.

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Shipping & Delivery

Q9. Do you deliver across India?
Yes, we ship to most major cities and towns across India. Delivery availability will be shown at checkout.

Q10. What is the delivery timeline?
Delivery usually takes 7–15 working days, depending on your location and product type. Custom orders may take longer.

Q11. Is assembly included?
Yes. Most of our products come with free professional assembly at the time of delivery. Products requiring self-assembly will include clear instructions.

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Returns, Replacements & Warranty

Q12. What is your return policy?
We offer returns/replacements for defective or damaged products. Please raise a request within 7 days of delivery.

Q13. Do your products come with a warranty?
Yes, most of our furniture comes with a 12-month manufacturer’s warranty covering manufacturing defects. Warranty details are mentioned on each product page.

Q14. What if my furniture gets damaged during delivery?
In case of transit damage, we will repair, replace, or refund as per our policy. Please share photos with our support team immediately upon delivery.

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Other Questions

Q15. Do you offer bulk orders for offices, hotels, or institutions?
Yes, we cater to bulk and B2B orders with customized solutions. Please reach out to our sales team for a quotation.

Q16. How do I contact customer support?
You can reach us via email, phone, or live chat during working hours. Visit our Contact Us page for details.

Q17. Why buy directly from Westido instead of other retailers?
Since we are the manufacturers, you get:

• Better pricing (no middlemen markups)

• Guaranteed quality from our factory

• Direct customer support

• Customization flexibility