Privacy Policy

Last updated: {{date}}

Westido (“Company”, “we”, “our”, or “us”) is committed to protecting the privacy of its users (“you”, “your”, “customer”). This Privacy Policy explains how we collect, use, store, and protect your information when you access our website, mobile application, or purchase products from us.

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1. Collection of Information

We collect the following categories of information when you interact with our platform:

• Personal Information: name, email address, phone number, billing and shipping addresses.

• Payment Information: debit/credit card details, UPI, wallet, and other transaction data (processed securely by payment gateways; we do not store full card data).

• Device & Technical Information: IP address, browser type, cookies, and analytics data.

• Usage Data: pages viewed, products browsed, wishlists, and cart details.

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2. Purpose of Collection

Your information is collected and used for:

• Fulfilling orders and processing payments.

• Providing shipping, delivery, and customer support.

• Improving our website, services, and product offerings.

• Sending promotional offers, updates, and marketing communication (only with your consent).

• Complying with legal obligations under Indian law.

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3. Disclosure of Information

We do not sell or rent your personal information to third parties. However, we may share your data with:

• Service Providers: logistics partners, payment gateways, IT service providers.

• Legal Authorities: when required under applicable law or court orders.

• Business Transfers: in case of mergers, acquisitions, or restructuring.

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4. Data Security

We implement reasonable security practices and procedures as mandated under the IT Act, 2000 and SPDI Rules, 2011, including encryption, secure servers, and limited access controls, to safeguard your personal information from unauthorized access, alteration, or disclosure.

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5. Cookies & Tracking

We use cookies and similar technologies to enhance your browsing experience, remember preferences, and analyze site traffic. You can disable cookies via browser settings, but this may affect site functionality.

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6. Your Rights

As per Indian data protection rules, you have the right to:

• Access, update, or correct your personal information.

• Withdraw consent for marketing communications.

• Request deletion of your personal data (subject to legal and contractual obligations).

Requests can be sent to: support@westido.com

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7. Grievance Officer

In accordance with Rule 5(9) of the SPDI Rules, we have appointed a Grievance Officer. You may contact the Grievance Officer with any questions, complaints, or concerns regarding data privacy at support@westido.com